FAQ

Frequently asked questions

Can I telephone my order?


To add a new question go to app settings and press "Manage Questions" button.Yes. You can always call us with an order at +44 1303 894422 and we will help you select an appropriate floral gift for your occasion.




Can I cancel my order?


Yes. During non-Holiday periods, you may cancel your order 48 hours prior to delivery.




What if I have special delivery needs?


You can add any notes at the checkout process. All flower arrangements are custom made by hand, so we will review your special requests and do everything we can to fulfill them. If we have any questions, we will contact you for clarification.




What if my flowers do not look exactly like the picture on the website?


We will always do our very best to exceed your expectations for our floral arrangements and match the picture on our website. Occasionally, substitutions of certain flowers may be necessary to create your bouquet due to the freshness or availability of those flowers. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal or better value. In single-flower arrangements, such as an all rose bouquet or orchids, we will make every attempt to match the flower type, but may need to substitute with another color to ensure quality and freshness. If you are dissatisfied with the products you receive, please contact our customer service department - we are happy to help!




Can I leave personal note?


Yes! You may add the personal note to "Add a note" section in checkout process.




How much is the delivery charge?


Local deliveries are free (Hawkinge Densole, Folkstone), Cheriton is £3, Hythe, Lyminge, Elham, Barham £4.00 Dover, Deal £5.




How can I confirm that my order was delivered?


Upon ordering you will receive a confirmation email containing a tracking number and your receipt. Just click on the link in your email and you will be able to check on the status of your delivery. Once your floral gift has been delivered, we will update you via email.





OUR STORE

Address: Hawkinge, Folkestone CT18 7BS, UK

Phone: +44 1303 894422

Email:  serendipityjh@aol.com

OPENING HOURS

Mon - Fri: 9.00am - 5pm
​​Saturday: 9.00am - 4pm
​Sunday: CLOSED

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